Service Level Agreement

Last updated: 1/3/2026

1. Uptime Commitment

Nizalix aims to maintain 99.9% uptime for core SaaS services, excluding scheduled maintenance and events outside reasonable control.

2. Scheduled Maintenance

We may perform scheduled maintenance to improve security and performance. When possible, we will provide advance notice through the platform or email.

3. Support Response

Support response timelines may vary based on your product and plan. Free plans typically receive best-effort email support. Business and Enterprise customers may receive priority support as per their plan terms.

4. Service Credits

If we do not meet uptime targets for eligible paid plans, you may request service credits. Credit eligibility and amounts depend on your plan and the measured downtime for the billing period.

5. Contact

For SLA questions, contact sales@nizalix.com.